Refund Policy
Sowdambiga Jewellers follows a product-specific refund process because gold and silver jewellery prices depend on live metal rates, craftsmanship, and customization.
Refund Eligibility
Refund requests relating to a delivered item must be raised within 3 calendar days of delivery. Refunds apply only where a return is approved under our Returns & Exchange Policy, an order is cancelled before dispatch, or a paid order cannot be fulfilled. Custom-made, resized, engraved, altered, and special-order jewellery is generally not eligible for refund unless damaged or incorrectly delivered.
Refund Method & Timeline
Approved refunds are processed back to the original payment method wherever technically possible. Bank, card, UPI, and wallet settlement timelines vary by payment provider and typically reflect within 5 to 10 business days after approval.
Deductions If Applicable
Where a return is accepted after dispatch, any non-refundable making charges, certification expenses, resized-item labour, outward or return logistics, insurance cost, or payment-gateway charges may be adjusted if clearly disclosed at the time of approval.
For exchange and buyback conditions, please also review our Returns & Exchange policy.