Returns, Refunds and Exchange Policy

We accept return requests made within 3 calendar days from the date the item is delivered to the customer. Please contact Sowdambiga Jewellers within this period and receive return instructions before sending an item back.

Return Eligibility

To qualify for a return:

• The item must be unused, unworn, unaltered, and in the same condition in which it was delivered.
• Original tags, packaging, certificates, accessories, and the purchase invoice must be included.
• The return request must be submitted within 3 calendar days of delivery with the order number and reason for return.
• Gold coins are not eligible for return.
• Custom-made, resized, engraved, altered, or personalised jewellery is not eligible unless the item is damaged, defective, or different from the confirmed order.

How To Request A Return

1. Contact us within 3 calendar days of delivery at info@sowdambigajewellers.com or call +91 90427 38399.
2. Share your order number, invoice details, reason for return, and clear photographs if the item is damaged, defective, or incorrect.
3. Wait for return confirmation and packing instructions from our team before dispatching the item.
4. Pack the jewellery securely with all original materials and use a trackable, appropriately insured shipping service.

Inspection And Exchange

A return is accepted for processing only after the item physically reaches us and passes inspection. We cannot process an item that does not reach our store or is damaged during unapproved or inadequately protected return transit.

Approved exchanges are subject to product availability. If the replacement has a different value, live metal rates, weight, making charges, taxes, and any applicable price difference will be communicated before the exchange is completed.

Refund Eligibility And Approval

Refund requests relating to a delivered item must be raised within 3 calendar days of delivery. Refunds apply where a returned item passes inspection and is approved under this policy, an order is cancelled before dispatch, or a paid order cannot be fulfilled.

Custom-made, resized, engraved, altered, personalised, and special-order jewellery is generally not eligible for refund unless it is damaged, defective, or different from the confirmed order.

Refund Method And Timeline

Once the returned item is received and inspected, we will notify the customer whether the refund is approved or rejected. Approved refunds are processed to the original payment method wherever technically possible. Bank, card, UPI, and wallet settlement timelines vary by payment provider and typically reflect within 5 to 10 business days after approval.

Applicable Deductions

Where a return is accepted after dispatch, non-refundable making charges, certification expenses, resized-item labour, outward or return logistics, insurance costs, or payment-provider charges may be adjusted where applicable and communicated during approval. If a customer refuses an eligible delivery, incurred delivery and payment-provider charges may be deducted from the approved refund.

Cancellations

For orders that have not yet shipped, please review our separate Cancellation Policy.

Return Address

Sowdambiga Jewellers
578-1/419, Trichy Main Road,
Gugai, Salem, Tamil Nadu, India – 636006

Important: Do not send jewellery to the return address without first contacting our team and receiving return confirmation.